Privacy Policy

1. Who We Are

Nexus Tech Support ("NTS", "we", "us", "our") is a technology outsourcing company based in Cairo, Egypt. We operate the website nexustech-egy.com ("Site") and provide outsourcing services to businesses in the Gulf (GCC), Europe, North America, and MENA regions.

NTS is the data controller for personal data collected through the Site and through our pre-sales and client onboarding processes. For questions about this policy, see Section 12.

2. Data We Collect

2.1 Data you provide directly

When you contact us via the Site's consultation request or contact form, we collect:

• Your name
• Your business email address
• Your company name
• Your phone number (if provided)
• The content of your message or enquiry

If you subscribe to our newsletter, we collect your email address.

During client onboarding and the delivery of services, we may collect additional business contact details and, where required, information about authorised representatives of your organisation.

2.2 Data collected automatically

When you visit the Site, we may automatically collect standard technical data, including:

• IP address and approximate location (country/city level)
• Browser type and version
• Pages visited and time spent on the Site
• Referring URL
• Device type

This data is collected to understand how visitors use the Site and to maintain its security and performance. It is not used to identify individuals.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to enquiries: When you contact us, we use your details to respond to your request and assess how NTS can help your business.
• To deliver services: Contact and business information is used to manage client relationships, deliver agreed services, and communicate about ongoing engagements.
• To send our newsletter: If you subscribe, we use your email address to send monthly outsourcing insights. You can unsubscribe at any time via the link in any email.
• To improve the Site: Aggregated, anonymised usage data helps us understand what content is useful and how the Site can be improved.
• To comply with legal obligations: We may process data where required by applicable law or a regulatory authority.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and the United Kingdom, we process personal data on the following legal bases under the General Data Protection Regulation (GDPR):

• Legitimate interests: Responding to business enquiries, maintaining client relationships, and improving our services, where our legitimate interests are not overridden by your rights.
• Consent: Sending the newsletter. You may withdraw consent at any time.
• Contract: Processing data necessary to perform a service agreement with you or your organisation.
• Legal obligation: Where processing is required by law.

5. Data Sharing

We do not sell personal data. We do not share personal data with third parties for marketing purposes.

We may share data with:

• Service providers: Third-party tools we use to operate the Site and manage communications (such as email delivery services and CRM tools), who are contractually required to handle data securely and only for the purposes we specify.
• Legal authorities: Where we are required to disclose data by law, court order, or regulatory authority.
• Professional advisers: Such as lawyers or accountants, where necessary and subject to confidentiality obligations.

Any data shared with service providers is limited to what is necessary for the specific purpose and is governed by data processing agreements where required.

6. International Data Transfers

NTS is based in Egypt. When you contact us or engage our services, your data may be processed in Egypt. Egypt maintains data protection laws that govern the handling of personal data.

For clients and contacts in the EEA or UK, where data is transferred to a country not deemed to provide an equivalent level of data protection, we implement appropriate safeguards, such as standard contractual clauses, to protect your data.

7. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy or as required by applicable law:

• Enquiry data: Retained for up to 24 months from the date of enquiry, or longer if an ongoing client relationship develops.
• Client data: Retained for the duration of the engagement and for up to 7 years thereafter, to meet legal and contractual obligations.
• Newsletter subscribers: Retained until you unsubscribe, after which email addresses are deleted within 30 days.
• Technical/analytics data: Retained in aggregated, anonymised form and not linked to individuals.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to applicable legal obligations.
• Restriction: Request that we limit how we process your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Portability: Request your data in a structured, machine-readable format where technically feasible.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at info@nexustech-egy.com. We will respond within 30 days. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

9. Cookies

The Site uses minimal cookies necessary for the Site to function correctly (such as session management). We do not currently use advertising or tracking cookies.

If we introduce analytics or other non-essential cookies in the future, this policy will be updated and appropriate consent mechanisms will be implemented.

10. Data Security

NTS takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or destruction. These include secure data transmission (HTTPS), access controls, and staff awareness of data handling obligations.

No method of electronic transmission or storage is completely secure. While we take data security seriously, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to individuals, we will notify affected parties and relevant authorities as required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Where changes are material, we will take reasonable steps to bring them to your attention. Continued use of the Site after an update constitutes acceptance of the revised policy.

12. Contact and Data Controller

Nexus Tech Support is the data controller for personal data processed under this policy. If you have any questions, requests, or concerns about how we handle your data, please contact us:

• Email: info@nexustech-egy.com
• Phone: +1 (213) 292-2963
• Address: Cairo, Egypt