Please read these terms carefully before engaging Nexus Tech Support for any service.
By accessing the Nexus Tech Support website at nexustech-egy.com ("Site") or by engaging Nexus Tech Support ("NTS", "we", "us", "our") for any service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Site or engage our services.
These Terms apply to all visitors to the Site and to all clients who enter into a service engagement with NTS. Where a separate written service agreement or Statement of Work exists between NTS and a client, that agreement governs the specific engagement; these Terms apply to all matters not addressed therein.
NTS provides technology outsourcing and business process outsourcing services, including but not limited to:
All services are delivered from NTS's operations in Cairo, Egypt. The specific scope, deliverables, timelines, and commercial terms for any engagement are set out in a formal proposal or Statement of Work agreed between NTS and the client.
Following an initial consultation, NTS will provide a written proposal outlining the proposed scope of services, team structure, pricing, and key terms. A service engagement commences only upon written acceptance of the proposal or execution of a Statement of Work or service agreement by both parties.
NTS aims to deliver proposals within 48 hours of an initial discovery call, subject to the complexity of the engagement.
Payment terms are set out in each client's service agreement or Statement of Work. Unless otherwise agreed in writing:
NTS accepts payment via bank transfer and other methods confirmed in writing at the time of engagement.
All intellectual property, data, systems, and materials provided by the client to NTS for the purpose of delivering services remain the property of the client. NTS will not use client materials for any purpose other than delivering the agreed services.
Unless otherwise agreed in writing, intellectual property rights in deliverables created by NTS specifically for a client (including custom software, documentation, and creative work) transfer to the client upon full payment of all outstanding fees related to that deliverable.
NTS retains all rights to its pre-existing methodologies, tools, frameworks, templates, know-how, and general intellectual property. Nothing in these Terms grants the client any licence to NTS's proprietary materials beyond what is reasonably required to use the agreed deliverables.
NTS treats all client information as confidential by default. NTS will not disclose confidential information received from a client to any third party without the client's prior written consent, except where required by applicable law or regulatory authority.
Where requested, NTS will execute a formal Non-Disclosure Agreement (NDA) prior to commencement of any engagement. NDAs are offered as standard to clients who request them.
This confidentiality obligation survives the termination or expiry of any service engagement.
To enable NTS to deliver services effectively, the client agrees to:
NTS warrants that it will deliver services with reasonable skill and care, using personnel with appropriate qualifications and experience for the engagement.
The Site and all information on it are provided on an "as is" basis. While NTS takes care to keep the Site accurate, we make no warranties, express or implied, regarding the completeness, accuracy, or fitness for purpose of any information on the Site.
NTS does not guarantee specific business outcomes from the use of its services. Results depend on factors including client cooperation, market conditions, and the nature of the engagement.
To the fullest extent permitted by applicable law, NTS's total liability to a client arising from or in connection with any service engagement (whether in contract, tort, or otherwise) shall not exceed the total fees paid by that client to NTS in the three months immediately preceding the event giving rise to the claim.
NTS shall not be liable for any indirect, consequential, incidental, or special damages, or for loss of profits, revenue, data, or business opportunity, even if NTS has been advised of the possibility of such damages.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
The client agrees to indemnify and hold NTS harmless from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from the client's breach of these Terms, the client's use of NTS services in violation of applicable law, or any materials or data provided by the client to NTS that infringe any third-party rights.
Either party may terminate a service engagement by providing written notice in accordance with the notice period specified in the relevant service agreement. Where no notice period is specified, 30 days' written notice is required.
NTS may terminate or suspend services immediately upon written notice if the client: (a) materially breaches these Terms or the service agreement and fails to remedy the breach within 10 business days of written notice; (b) becomes insolvent or enters into administration, liquidation, or similar proceedings; or (c) fails to make payment as required under Section 4.
On termination, the client shall pay all fees due for services delivered up to the termination date. NTS will return or destroy client confidential information as directed by the client, subject to any legal retention obligations.
Neither party shall be liable for delays or failure to perform obligations under these Terms arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government action, war, or widespread telecommunications failure. The affected party must notify the other promptly and take reasonable steps to minimise the impact.
These Terms and any service agreements entered into with NTS are governed by the laws of the Arab Republic of Egypt. The parties agree that the courts of Cairo, Egypt shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms or any NTS service engagement, unless otherwise agreed in writing.
Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 days from written notice of the dispute.
NTS may update these Terms from time to time. Where changes are material, we will update the "Last updated" date at the top of this page. Continued use of the Site or engagement of NTS services following any update constitutes acceptance of the revised Terms.
For active client engagements, material changes to terms governing the engagement will be communicated in writing and will not take effect without the client's agreement.
If you have any questions about these Terms, please contact us: