NTS takes full ownership of your back-office functions, not as a vendor you manage, but as a team that operates with the same standards you'd hold an internal department to.
Most outsourcing relationships put the management burden back on the client: you're still coordinating, chasing, and reviewing. NTS works differently. When we take on a BPO function, we take full operational ownership: defined processes, trained teams, tracked KPIs, and a delivery standard you can hold us to. The result is a back-office that performs better than it did before, at lower cost.
We work with businesses in the Gulf, Europe, and North America across finance and accounting support, HR administration, compliance processing, customer data management, and industry-specific back-office operations. Every engagement starts with a process audit. We don't assume, we verify.
AP/AR processing, bank reconciliation, expense management, and financial reporting support. Run to your period-end calendar, not ours.
Onboarding coordination, employee records, leave tracking, payroll support, and compliance documentation. The admin your HR team shouldn't be spending their time on.
KYC checks, AML documentation, regulatory filings, and audit trail maintenance. Built for financial services, healthcare, and government-adjacent clients where compliance isn't optional.
CRM hygiene, data entry and enrichment, customer record maintenance, and database management. The unglamorous work that makes your sales and support operations function.
Digitisation, indexing, classification, and retrieval of high-volume document workflows. Especially valuable for healthcare, legal, and financial sector clients.
Tailored back-office functions for clients in fintech, insurance, real estate, and logistics, built around your processes, your systems, and your compliance requirements.
We map your current back-office workflows, identify gaps, and document the full process scope before a single team member is assigned. No assumptions.
We recruit or assign specialists aligned to your industry and function, train them on your processes and systems, and run a controlled handover period before going live.
Once live, your NTS BPO team operates under defined service level agreements covering turnaround times, accuracy rates, and escalation protocols. You know exactly what you're getting.
We run monthly process reviews, flag inefficiencies, and proactively suggest improvements. The operation should be better at 12 months than at 3.